ITIL Service Specification Sheet Template

by Rahulprasad Hurkadli

ITIL is a framework for managing IT services. Service specification sheets are important for effective IT service management. Templates can help organizations create these sheets quickly. This article explains the benefits of using templates for ITIL service specification sheets and where to find them for free download. Having a clear and documented sheet is essential for successful IT service management.

The Importance of a service specification sheet in ITIL

  • Clear communication: It provides a clear and concise description of the services offered by an IT organization. This helps in effective communication between the service provider and the customer, ensuring that both parties have a shared understanding of the services being provided.
  • Service agreement: It forms a part of the service level agreement (SLA) between the service provider and the customer. It specifies the agreed-upon levels of service, such as response times, availability, and performance metrics. This helps in setting the expectations of the customer and provides a basis for measuring and monitoring the service.
  • Service design and planning: It helps in the design and planning of IT services by providing detailed information on the service offerings, including the features, functionality, and technical specifications. This enables the service provider to align their services with the business requirements and ensure that the necessary resources and capabilities are available to deliver the service.
  • Service catalog management: It forms a part of the service catalog, which is a centralized repository of all the services offered by the IT organization. This helps in standardizing and categorizing the services, making them easily accessible to the customers. The service specification sheet provides the necessary details for publishing the service in the catalog.
  • Service transition and operation: It supports the transition of the service from development to operation by providing the required information for configuring, monitoring, and managing the service. It acts as a reference document for the service desk and other support teams, ensuring that they have accurate and up-to-date information on the service.

Key Elements of a Service Specification Sheet

  • Service Description: This section outlines the specific service being provided, including what it entails and any relevant details.
  • Service Features: This section lists the key features or attributes of the service, such as its duration, scope, or any additional benefits or options available.
  • Service Requirements: This section outlines any prerequisites or requirements needed for the service to be successfully implemented, such as certain equipment or materials that need to be provided by the client.
  • Service Pricing: This section includes the cost and fee structure associated with the service, including any potential additional charges or discounts.
  • Service Delivery Timeline: This section provides a clear timeline for the delivery of the service, including any important milestones or deadlines.

Benefits of Using a Template for your service specification sheet

  • Saves time and effort: Templates provide pre-designed formats and structure, so you don't have to start from scratch. This saves you time and effort in creating the document.
  • Ensures consistency: A template helps maintain consistency in your service specification sheet. It ensures that all the necessary details and sections are included uniformly throughout the document.
  • Professional appearance: Templates often have visually appealing designs and layouts, giving your service specification sheet a professional look. This can enhance the credibility and professionalism of your services.
  • Standardization: Templates help enforce standardization in your service specification sheets within your organization. This ensures that all team members adhere to the same format and style, making it easier for everyone to understand and use the document.
  • Easy customization: Templates are usually customizable, allowing you to tailor them to your specific needs. You can edit and modify sections, add or remove information, and personalize the template to match your branding and requirements.
  • Error reduction: Templates often have built-in prompts and placeholders to guide you in providing the necessary information. This reduces the chances of missing important details or making mistakes in your service specification sheet.

Best Practices for Creating a Comprehensive Service Specification Sheet

  • Clearly define the purpose: Start by identifying the purpose of the service specification sheet. Is it meant for internal use or to be shared with clients? Clarify the goals and objectives of the sheet to ensure you address all the relevant details.
  • Include a brief introduction: Begin with a concise introduction that provides an overview of the service and its key features. This section should give the reader a quick understanding of what the service entails.
  • Detailed description of the service: Provide a comprehensive description of the service, including its scope, key functionalities, and any limitations. Specify what the service includes and excludes, ensuring there is no ambiguity.
  • List of deliverables: Clearly outline the deliverables associated with the service. This can include tangible items, reports, or analysis results. Be specific about quantities, quality expectations, and timelines.


Having an ITIL Service Specification Sheet template is a great benefit for organizations. It lets them document service specifications in detail, making key information easily accessible. The template promotes consistency and makes it easier to track and monitor service performance. The template is available for free download, saving time and resources for organizations. 

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