ITIL Availability Report Template

by Rahulprasad Hurkadli

The ITIL Availability Report Template is a valuable tool for organizations looking to monitor and measure the availability of their IT services. In today's digital age, businesses rely heavily on technology to deliver services and support their operations. Therefore, it is essential to have a systematic approach to track the performance and availability of IT services.

The ITIL (Information Technology Infrastructure Library) Availability Report Template provides a structured format to document key information related to the availability of IT services. It includes sections to track service availability over a given period, analyze any deviations from agreed-upon service levels, and identify areas for improvement.

Overview of ITIL Availability Report Template

  • Executive Summary: This section provides a high-level summary of the availability of IT services during a specific reporting period. It may include key metrics such as uptime percentage, downtime incidents, and their impact on business operations.
  • Background: This section provides an overview of the IT services and systems covered in the report. It may include details such as the scope of the services, their criticality to the business, and any relevant service level agreements (SLAs).
  • Availability Metrics: This section presents various availability metrics used to measure and report the availability of IT services. These metrics may include uptime percentage, mean time between failures (MTBF), mean time to repair (MTTR), and other relevant Key Performance Indicators (KPIs).
  • Incident Analysis: This section provides a detailed analysis of any incidents that occurred during the reporting period. It may include information about the incidents' root causes, service availability impacts, and actions to address them. This analysis helps identify trends and areas for improvement.
  • Service Level Agreement (SLA) Performance: This section evaluates the performance of the IT services against the SLAs defined for them. It includes details about any SLA breaches, their impact on the business, and actions taken to prevent future breaches.

Benefits of Using the ITIL Availability Report Template

  • Standardization: The template follows the ITIL availability management framework, ensuring that all relevant information is captured consistently across different reports. This promotes standardization and improves the overall quality of reporting.
  • Time-saving: The template provides a pre-defined structure and format for the availability report, saving time for staff involved in preparing the report. This allows them to focus on analyzing the data and identifying improvement opportunities rather than spending time on formatting and structuring the report.
  • Improved visibility: The availability report template ensures that all essential information related to availability is included in a concise and organized manner. This improves visibility and transparency, making it easier for stakeholders to understand the current availability status and trends.
  • Enhanced decision-making: The report template enables stakeholders to quickly identify availability issues, such as downtime, outages, and performance degradation. With this information readily available, decision-makers can make informed decisions to address these issues and improve service availability.
  • Documentation of historical data: By using the template consistently over time, organizations can build a historical record of availability metrics and trends. This can be useful for tracking improvements or identifying recurring issues in availability over time.
  • Increased accountability: The availability report template ensures that all relevant stakeholders, including service providers and IT teams, are held accountable for meeting availability targets. By regularly reviewing and reporting on availability performance, organizations can identify responsible parties for any availability issues and take appropriate actions to address them.

Tips and Best Practices for Using The Template Effectively

  • Familiarize Yourself with the Template: Take the time to thoroughly go through the template and understand its purpose and structure. Read any accompanying instructions or guidelines to ensure you make the most of it.
  • Customize the Template: Tailor the template to your specific needs or requirements. Modify headings, sections, or charts to better align with your goals or audience. By personalizing it, you can make the template more effective and useful for your specific situation.
  • Keep it Simple: Avoid overcomplicating the template by adding excess information or unnecessary elements. The purpose of a template is to provide a framework for organizing and conveying information efficiently. Focus on the essential details and avoid clutter.
  • Use Clear and Concise Language: Write clear and concise content within the template. Use simple language that is easy to understand, especially if the template will be used by others. Eliminate jargon or technical terms that may confuse the reader.
  • Follow Formatting and Design Best Practices: Maintain consistency in fonts, colors, and styles throughout the template. Ensure the formatting is visually appealing and easy to read. Use headings, bullet points, or numbered lists to organize information and facilitate comprehension.

How the Template Helped Improve their Visibility into Service Availability and Make Informed Decisions

  • Centralized information: The template provided a centralized location to store all information regarding service availability. This made it easier for stakeholders to access and view the status of each service. By having all the relevant information in one place, decision-makers could get a comprehensive overview of the service availability and make informed decisions.
  • Real-time updates: The template allowed for real-time updates on the status of each service. Any changes or updates to the availability of services could be immediately reflected in the template. This enabled stakeholders to have up-to-date information and make decisions based on the most recent data.
  • Clear visual representation: The template utilized visual elements such as charts, graphs, and color-coding to represent the availability of services. This visual representation made it easier for stakeholders to quickly understand the current status of each service. They could easily identify any services that were underperforming or experiencing downtime, enabling them to take necessary actions promptly.
  • Comparative analysis: The template often included historical data or benchmarks for service availability. This allowed stakeholders to compare the current service availability with past performance or industry standards. By having this context, decision-makers could determine if any improvements or interventions were necessary.
  • Collaboration and communication: The template served as a communication tool between different teams and departments involved in service availability. It provided a common framework and language for discussing availability metrics. Stakeholders could collaborate by leaving comments, sharing insights, or updating the template together. This collaborative approach improved visibility and ensured that decision-making was based on a shared understanding.


In conclusion, an ITIL Availability Report template is crucial for organizations to ensure smooth functioning of their IT services. By using a free download, organizations can save time and effort in creating their own report. The template includes sections to document availability goals, measurements, downtime incidents, root causes, and actions taken to improve availability. Regularly reviewing and updating the report can provide insights and help make informed decisions to enhance service availability.