ITIL (Information Technology Infrastructure Library) is still relevant and widely used in the IT service management industry. However, like any framework or methodology, its relevance may evolve over time as technology and business practices change.
ITIL is designed to provide best practices for managing IT services and aligning them with business needs. While its core principles remain valuable, some critics argue that ITIL can be overly complex, time-consuming, and may not always fit well with modern agile and DevOps approaches.
In recent years, there has been an increasing focus on newer frameworks and methodologies that emphasize greater flexibility, collaboration, and faster delivery of services. Some popular alternatives to ITIL include DevOps, Lean IT, and Agile Service Management.