Application Management

by Elina D

Application management is to assist an organization’s business operations, support them in designing and establishing new applications, and support and enhance existing applications.

Application Management, ITIL Application Management, Application Management processes

Application Management

Introduction to Application Management:

Application Management is the operations of services that are responsible for assisting and controlling applications throughout the process. This process incorporates all personnel who maintain operational applications or give specialized skills.

Application management plays a key role and helps in decision-making regarding applications, including choosing whether the application is purchased or created in-house. This decision is often taken by a Chief Technical officer or Steering Committee; however, they depend on various sources. In the wake of finishing the choice of buying or creating in-house, Application Management works with Technical Management to ensure that the information required to configuration, test, oversee, and improve IT administrations is developed and refined. Application Management additionally gives assets to help the Service Lifecycle and, whenever required, viably prepares and sends those assets.

ITSM, ITSM templates toolkit

Objectives of Application Management:

The essential objectives of application management are to help the business procedures of an organization, help them plan and create new applications, and help and improve continuous applications. These targets are met by:

  • Executing applications that are well designed, resilient, and savvy.
  • Assuring that the firm has the necessary capacities to accomplish its business goals.
  • Ensuring that the technical staffs are accountable for keeping up the applications has vital specialized skills.
  • Analyzing and resolving technical failures that occur.

 ITSM Application Management:

ITSM in Application Management plays a key role in overseeing applications through their lifecycle. This procedure plays a vital role in the application-related elements of structuring, analyzing, operating, and enhancing IT services necessary to build attributes required to use the IT business applications. ITSM Application Management is a constant activity instead of application development, normally a one-time set of practices to build applications.

Process Mapping and description:

ITSM presents application management as a “function.” It performs a significant role in the administration of applications and systems.

Many application management procedures are inserted in other ITSM patterns. At IT Process Mapping, we decide to introduce the Application Management process as a segment that includes practices not covered.

ITSM Application Management Process:

ITSM Application Management lifecycle comprises five fundamental functions- from defining application prerequisites to design of the application, assemble or build and test, and deploying and ensuring effective operation to enhancing the optimization of the application. This figure depicts the ITSM lifecycle of application management.

Application Management, ITSM Application Management , Application Management processes
ITSM Application Management Process


This stage is where the application requirements are defined or characterized by the business line regardless of whether you are building inside, re-appropriating advancement, or purchasing an application off the rack. For instance, on the off chance that you are building up another internet business application, you might need to test the responsiveness of severe internet business applications to set up pattern execution prerequisites.


This stage takes the prerequisites and interpretations of them to develop reports and tasks incorporating and characterizing the software engineering and operational (software and hardware) necessities for running the software.  This stage is done by the product management and engineering team that assesses and procures the rack’s programming.

3.Build and Test:

Build and Test is a repetitive phase. If the software has been established, this stage will occur in discharge one and again if the application is updated and fixes are executed. If the software is created off the rack, patches should be explored, tried, and applied. For this phase, the following capabilities incorporate. They are:

  • Web Applicate and Site Testing:

Test website accessibility and web application responsiveness from numerous geographic areas.

  • Composite application and asset monitoring:

Supervision of the performance of applications and their framework. For example, database structured query language (SQL) query responsiveness.

  • Patching Applications:

Deploy, oversee, and report on patches for Microsoft and outsider applications (Oracle, Mozilla, Adobe, and so on.) what’s more, use when activities to send confounded patches like Java.


This stage incorporates provisioning the application to include supporting parts, such as the operating system, the hardware, database, etc. Testing is important in this phase to ensure that the application works as intended in the production atmosphere. It is essential to test all parts of the composite application (for example, the application and supporting foundation components) to ensure the application works as intended in the production environment.


This stage requires understanding the application’s operational model – what is on the whole of the segments/arrangement things of the application where something can turn out badly. Composite applications incorporate such setup things as equipment, working frameworks, virtual foundations, databases, web workers, application workers, verification administrations, and the application code itself – regardless of whether it’s Java, .NET, or an off the rack application like Microsoft Outlook.


The outcome of the service level performance estimation is measured, inspected, and followed upon. Possible enhancements are discussed, and developments are created. During this stage, the two processes are to take care of and enhance the service standards, thus bringing down the expenses.

Application Management lifecycle within ITSM service framework:

It is very terribly essential to differentiate that the applications alone themselves don’t wish to balance to a service. It is customary in varied organizations to advert applications as services. However, applications are nonetheless one section of the many expected to produce a business service.

Application Management ,ITIL Application Management ,Application Management processes
Application Management Life Cycle within ITSM Service Framework

In the event, Software as a Service (SaaS), the end client utilizes application programming on request through meager customer equipment or using web administrations – without the utilization of any assets on his part, other than those required to get to the SaaS supplier. What’s more, even in those cases, the product application is a help frontend, yet not simply the service itself.

The Application Management Lifecycle has firmly attached to the ITSM Service Management Lifecycle (as appeared in Figure), permitting us to deal with all difficulties related to it in a manner we are now acquainted with, which is viewed as the best practice. It aims to ensure the user is required and assures that the application selected works well within the ongoing environment. Moreover, it will not increase operational and administrative costs.