COBIT: EDM02 Delivery Execution Policy Template

by Nash V


Delivery Execution Policy ensures that IT projects are successfully executed and delivered within the set time frames, budget constraints, and quality standards. This policy outlines the key principles and guidelines that organizations should follow to ensure the successful delivery of IT projects. It emphasizes the importance of proper planning, risk management, and stakeholder engagement to ensure projects are completed on time and within budget.

COBIT: EDM02 Delivery Execution Policy Template

Understanding The Delivery Execution Policy Template In EDM02

The Delivery Execution Policy template in EDM02 is a crucial document that outlines the procedures and guidelines for executing deliveries within an organization. This template provides a standardized framework for ensuring that deliveries are processed efficiently and accurately. It covers various topics, including scheduling, routing, tracking, and reporting, all of which are essential components of a successful delivery operation.

One key aspect of the Delivery Execution Policy template is the establishment of clear responsibilities and protocols for each stage of the delivery process. This helps to ensure that everyone involved in the delivery operation understands their role and the procedures they need to follow.

By clearly defining responsibilities, potential bottlenecks and issues can be identified and addressed proactively, leading to smoother and more efficient delivery operations. Additionally, the template includes guidelines for managing exceptions and resolving discrepancies, enabling organizations to respond quickly and effectively to unforeseen challenges that may arise during the delivery process.

Key Components Of EDM02 Delivery Execution Policy

Key components of the EDM02 Delivery Execution Policy are as follows:

1. Governance Structure: The first and foremost component of the policy is the establishment of a robust governance structure. This involves defining roles and responsibilities within the organization, setting clear lines of accountability, and ensuring that decision-making processes are transparent and efficient.

2. Delivery Strategy: Another vital component is developing a comprehensive delivery strategy. This involves setting clear objectives, defining project scope, identifying resources and timelines, and aligning delivery activities with organizational goals and priorities.

3. Risk Management: Risk management is a critical aspect of the delivery execution policy. Organizations need to identify potential risks, assess their potential impact, and implement measures to mitigate or manage them effectively. This includes developing risk management plans, conducting regular risk assessments, and monitoring risk levels throughout the project lifecycle.

4. Quality Assurance: Ensuring quality throughout the delivery process is essential for achieving successful outcomes. Organizations need to establish quality assurance processes, set quality standards, conduct regular quality reviews, and implement corrective actions when necessary to maintain high-quality delivery standards.

5. Performance Monitoring: The EDM02 policy also emphasizes the importance of monitoring performance throughout the delivery process. This involves tracking key performance indicators, assessing progress against set targets, identifying areas for improvement, and adjusting as needed to keep projects on track.

6. Stakeholder Engagement: Engaging stakeholders throughout the delivery process ensures their buy-in and support. Organizations need to communicate effectively with stakeholders, keep them informed of project progress, address their concerns and feedback, and involve them in decision-making processes whenever necessary.

IT Governance Framework - COBIT Toolkit

Implementing Delivery Execution Policy In Your IT Processes

 Here are some key points to consider when implementing the Delivery Execution Policy:

1. Define The Policy: The first step is to clearly define the Delivery Execution Policy, including its objectives, scope, and responsibilities. This will provide a clear roadmap for all stakeholders involved in the delivery process.

2. Involve Key Stakeholders: It is important to involve key stakeholders from different departments, such as IT, operations, and customer service, in the implementation process. Their input and feedback will help ensure that the policy is aligned with the organization's goals and objectives.

3. Establish Metrics and KPIs: To measure the effectiveness of the Delivery Execution Policy, establish key performance indicators (KPIs) and metrics that will help monitor and evaluate the progress. This will also help identify any gaps or areas for improvement.

4. Provide Training and Support: Training and support are crucial for ensuring that all employees understand the policy and how it impacts their daily activities. Provide regular training sessions and support materials to help employees apply the policy in their roles.

5. Monitor and Evaluate: Regular monitoring and evaluation of the policy's implementation are essential to identify any issues or challenges early on. Make adjustments as needed to ensure that the policy is achieving its intended goals.

6. Continuous Improvement: Continuously look for ways to improve the Delivery Execution Policy and make adjustments based on feedback and lessons learned. By adopting a culture of continuous improvement, you can adapt to changing needs and stay ahead of the competition.

COBIT: EDM02 Delivery Execution Policy Template

Delivery Execution Practices

Here are some key delivery execution practices that organizations should consider:

1. Clear Communication: One of the most critical aspects of successful delivery execution is clear communication. This includes not only communicating with customers about delivery times and expectations but also ensuring that internal teams are on the same page. By setting clear expectations and providing regular updates, businesses can avoid misunderstandings and delays in the delivery process.

2. Streamlined Processes: Another critical practice for successful delivery execution is streamlining processes. This involves identifying bottlenecks and inefficiencies in the delivery process and implementing strategies to address them. By optimizing processes and removing unnecessary steps, businesses can improve delivery times and overall efficiency.

3. Quality Control: Ensuring the quality of delivered products or services is essential for maintaining customer satisfaction and loyalty. Businesses should implement quality control measures throughout the delivery process to ensure that customers receive the promised goods or services in the expected condition. This can include inspection processes, quality checks, and tracking mechanisms to monitor the delivery process.

4. Performance Monitoring: Monitoring and tracking key performance indicators (KPIs) is essential for evaluating the effectiveness of delivery execution practices. By tracking metrics such as delivery times, customer satisfaction levels, and error rates, businesses can identify areas for improvement and make data-driven decisions to enhance delivery performance.

5. Training and Development: Investing in training and development for delivery teams is crucial for maintaining high standards of delivery execution. By providing ongoing training and support, businesses can ensure that delivery teams have the necessary skills and knowledge to perform their roles effectively. This can include training on customer service, communication skills, and best practices for delivery execution.


In conclusion, implementing COBIT's EDM02 Delivery Execution Policy is essential for ensuring efficient and effective delivery of projects within an organization. By following this policy, businesses can establish clear objectives, improve project execution, and mitigate risks. COBIT provides a comprehensive framework for managing IT-related processes and governance, making it a valuable tool for organizations striving for excellence in project delivery.

IT Governance Framework - COBIT Toolkit