ITIL and Change Management

by Rahulprasad Hurkadli

ITIL is a set of best practices and guidelines for managing IT services effectively. It provides a framework that organizations can use to design, deliver, manage, and improve their IT services. ITIL covers a wide range of processes and functions, all aimed at delivering value to customers and optimizing IT service management. ITIL (Information Technology Infrastructure Library) and Change Management are closely related concepts in the field of IT service management.

ITIL and Change Management

In ITIL, one of the fundamental procedures is change management. It focuses on controlling and managing changes to IT systems, infrastructure, applications, or any other configuration items in an organization's IT environment. The primary objective of Change Management is to ensure that changes are implemented smoothly with minimal disruption to services while reducing the risk of negative impacts.

Key aspects of Change Management in ITIL include:

  • Change Types: ITIL categorizes changes into standard changes, normal changes, and emergency changes. Standard changes are pre-authorized and have low impact and risk. Normal changes go through a formal approval process, and emergency changes are made urgently to restore services.
  • Change Models: Change Models are predefined procedures and workflows used for handling specific types of changes. They help expedite the approval and implementation process for frequently recurring changes.
  • Change Advisory Board (CAB): The CAB is a group of stakeholders that reviews and approves changes. It ensures that all relevant parties have assessed the impact, risks, and benefits of proposed changes before they are implemented.
  • Change Management Process: The Change Management process includes submission of change requests, evaluation of the changes, impact and risk assessment, change approval, scheduling, implementation, and post-implementation review.
  • Change Records: Change records are maintained to document all details related to changes, including their approval, implementation, and any lessons learned.


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