ITIL and DevOps Can be Friends?

by Rahulprasad Hurkadli

ITIL (Information Technology Infrastructure Library) and DevOps can indeed be friends and work together harmoniously to improve IT service delivery and achieve business objectives. While they have different origins and approaches, they address complementary aspects of IT service management and software development.

ITIL and DevOps Can be Friends?


ITIL is a framework that provides best practices for IT service management (ITSM). It focuses on processes and procedures to ensure that IT services are aligned with business needs, well-managed, and continually improved. ITIL emphasizes service quality, service design, incident management, problem management, and change management, among other processes.


DevOps, on the other hand, is a cultural and collaborative approach that aims to bridge the gap between software development and IT operations teams. DevOps encourages the integration of development, testing, and deployment processes, with a strong emphasis on automation, continuous integration, continuous delivery, and feedback loops. The primary goal is to deliver software faster, more reliably, and with a higher quality.

While they might appear to have different focuses, they can work together synergistically. 

  • Alignment of Goals: Both ITIL and DevOps share the goal of delivering value to the business and end-users. By aligning their objectives, they can work together to achieve those shared goals efficiently.
  • Collaboration: Collaboration is at the core of DevOps principles, and it can also benefit ITIL practices. Bringing development, operations, and ITIL-oriented teams together fosters communication, breaks down silos, and enables collective problem-solving.
  • Continuous Improvement: ITIL encourages a culture of continuous improvement. DevOps also emphasizes this principle through constant feedback and iterative development. By combining these approaches, teams can continuously enhance service delivery processes.
  • Automation: Both ITIL and DevOps advocate automation, albeit in different areas. ITIL encourages automating repetitive tasks and processes, while DevOps heavily relies on automation for software builds, testing, and deployments. Integrating these automation efforts can lead to better efficiency and reduced human errors.
  • Customer Focus: Both ITIL and DevOps put customers and users at the center of their practices. By considering the customer experience from an ITIL perspective and combining it with the rapid feedback and iteration of DevOps, the resulting services can be of higher quality and better aligned with customer needs.
  • Service Lifecycle: ITIL's service lifecycle can be integrated into DevOps practices, ensuring that services are well-defined, managed, and monitored throughout their entire lifecycle.

Ultimately, by combining the best of both ITIL and DevOps, organizations can establish a more robust and flexible IT service management and software delivery approach, leading to enhanced business outcomes. It's important to remember that both ITIL and DevOps are not rigid, one-size-fits-all methodologies; they are frameworks that can be adapted and tailored to suit the specific needs and challenges of an organization.