ITIL, the Information Technology Infrastructure Library, is a globally recognized framework for IT service management. It is a comprehensive set of best practices and guidelines that have been developed, managed, and operated by several entities over the years. The evolution of ITIL involves various organizations and bodies that have contributed to its creation and maintenance.
- OGC (Office of Government Commerce): The initial development of ITIL can be attributed to the United Kingdom's OGC. ITIL emerged in the late 1980s as a response to the growing need for a standardized approach to IT service management. The OGC played a significant role in curating a collection of best practices and methodologies from various IT organizations and experts, resulting in the creation of the ITIL framework. The first version, ITIL v1, was published in the late 1980s.
- Cabinet Office: The responsibility for ITIL was transferred from the OGC to the Cabinet Office in the UK government in 2010. This transition marked a significant milestone in the governance and management of ITIL. The Cabinet Office continued to oversee the framework's development and maintenance, ensuring its relevance to evolving IT landscapes and organizational needs.
- AXELOS: In 2013, ownership of ITIL was transferred to AXELOS Limited, a joint venture between the UK Cabinet Office and Capita plc. AXELOS managed and operated ITIL, along with other best practice frameworks such as PRINCE2 (Projects IN Controlled Environments) and MSP (Managing Successful Programs). This shift to AXELOS signaled a new phase in ITIL's development, with a renewed focus on continuous improvement and global adoption.
- Global IT Community: While the organizational bodies mentioned above have been instrumental in overseeing ITIL's development and management, it's important to note that the global IT community also shapes ITIL's ongoing evolution. The framework has benefited from input and feedback from IT professionals, practitioners, consultants, and experts worldwide. This collaborative approach ensures that ITIL remains relevant, practical, and effective in addressing contemporary challenges in IT service management.
ITIL has undergone multiple updates and versions throughout its journey to keep pace with changing technologies, methodologies, and industry demands. ITIL v1 was succeeded by v2, which was further refined with the release of v3 (also known as ITIL 2011). The most recent version, ITIL 4, was introduced in 2019. It represents a significant shift towards a more holistic and agile approach to IT service management, aligning with modern business practices and digital transformation.
ITIL has been developed, managed, and operated by a series of entities, including the OGC, the UK Cabinet Office, and currently AXELOS Limited. While these organizations have played pivotal roles, the framework's strength lies in its global collaboration, drawing insights and contributions from the broader IT community. ITIL's evolution reflects its adaptability and relevance in an ever-changing IT landscape, making it an indispensable resource for organizations seeking effective IT service management practices.