ITIL (Information Technology Infrastructure Library) is indeed considered to be vendor-neutral. ITIL is a set of best practices and guidelines for IT service management (ITSM) and is used by organizations worldwide to improve their IT services and align them with business needs.
Being vendor-neutral means that ITIL does not promote or endorse any specific technology or products from particular vendors. Instead, it focuses on providing a framework for effective IT service management that can be applied in various IT environments, regardless of the specific tools or technologies used.
This vendor-neutral approach ensures that organizations can adopt ITIL principles and adapt them to their specific needs, choosing the tools and vendors that best suit their requirements and preferences.