What is ITIL 4?

by Rahulprasad Hurkadli

ITIL 4, short for Information Technology Infrastructure Library 4, is the latest version of the ITIL framework, which is a set of best practices and guidelines for managing and delivering IT services. ITIL is widely used by organizations around the world to improve their IT service management (ITSM) processes and align their IT services with the needs of the business.

What is ITIL 4?

ITIL 4 builds upon the previous versions of ITIL and introduces a more holistic and flexible approach to IT service management, taking into account modern practices such as Agile, DevOps, and cloud computing.

Here are Some key Aspects of ITIL 4:

  • Service Value System (SVS): ITIL 4 introduces the concept of the Service Value System, which is a framework that integrates various components and activities to create, deliver, and support IT-enabled services. The SVS includes the following components:
  • Service Value Chain: This represents a set of interconnected activities that organizations can use to create and manage value for their customers. The value chain includes activities such as Plan, Improve, Engage, Design & Transition, Obtain/Build, and Deliver & Support.
  • Guiding Principles: These are fundamental beliefs and values that guide an organization in its decision-making and actions. Some of the guiding principles include focusing on value, starting where you are, collaborating and promoting visibility, and keeping things simple and practical.
  • Practises: A more adaptable approach to practises is introduced by ITIL version 4. There are 34 practices that organizations can adopt, covering a wide range of ITSM activities. Some of these practices include Incident Management, Change Control, Problem Management, Service Level Management, and more.
  • Governance: ITIL 4 emphasizes the importance of effective governance to ensure that IT services align with business objectives and comply with relevant standards and regulations.
  • Service Value Chain Activities: The activities within the Service Value Chain are designed to work together to create value for customers. Each activity contributes to the overall service lifecycle, from planning and design to delivery and support.
  • ITIL Practices: ITIL 4 introduces a set of practices that cover a wide range of ITSM activities. These practices provide guidance on how to perform specific tasks and processes effectively.

Overall, ITIL 4 aims to provide organizations with a more flexible and adaptable framework for managing their IT services in the modern digital era. It takes into account the evolving landscape of technology and business practices while providing a structured approach to delivering value to customers.