ITIL (Information Technology Infrastructure Library) certification is a globally recognized qualification that validates an individual's knowledge and understanding of IT service management best practices. ITIL offers a comprehensive framework to design, deliver, manage, and improve IT services to meet the needs of businesses and customers.
The certification program consists of multiple levels, starting with the foundational ITIL Foundation certification, which provides a fundamental understanding of ITIL concepts and terminology. As candidates progress, they can pursue intermediate-level certifications that focus on specific ITIL processes and stages, and then move on to advanced-level certifications for managing IT services strategically.
- ITIL Foundation: This is the entry-level certification that provides a basic understanding of ITIL concepts, principles, and terminology. It is suitable for individuals new to ITIL and those who need a fundamental understanding of IT service management.
- ITIL Practitioner: This certification focuses on applying ITIL concepts within an organization to improve IT service management capabilities. It builds on the knowledge gained in the ITIL Foundation certification.
- ITIL Intermediate: The Intermediate level is further divided into several modules, each focusing on a specific aspect of ITIL.
- ITIL Strategic Leader (SL): This certification level targets individuals involved in digital transformation and focuses on the use of ITIL in business strategy.
- ITIL Master: The ITIL Master certification is the highest level and is designed for those who have achieved a deep understanding of ITIL and can apply its principles in complex real-world scenarios. To become an ITIL Master, candidates must demonstrate their practical application of ITIL concepts and submit a proposal that showcases their expertise.