On May 30, 2007, a significant milestone was reached in the IT service management industry with the release of ITIL v3. This highly anticipated version of the IT Infrastructure Library (ITIL) brought forth a myriad of updates, improvements, and refinements to help organizations effectively manage their IT services.
Developed by the United Kingdom's Office of Government Commerce (OGC), ITIL v3 builds upon the best practices established in the previous versions and introduces a more holistic and integrated approach to IT service management.
One of the key enhancements of ITIL v3 was the introduction of the Service Lifecycle approach. This framework outlined a structured approach that organizations can follow to effectively deliver, support, and continuously improve their IT services.
The Service Lifecycle consists of five stages - Service Strategy, Service Design, Service Transition, Service Operation, and Continuous Service Improvement, providing a comprehensive roadmap for organizations to deliver value and meet the ever-evolving needs of their customers.