Problem record template
A problem record template is a document that describes the steps taken to diagnose and address an issue. Any business needs to have a problem record template to help identify problems more quickly and efficiently. In addition, this template can be used to collect and organize information related to problems that your customers or users have reported.
How it fits into the ITSM Methodology
Recording the details of the root cause of a problem and how it was solved aids the organization in aligning the IT services with the business requirements. The record can also explain the need for certain monetary decisions and helps the managers in preparing their yearly fund requests.
The problem record template provides a way to collect information about mistakes made by users during their attempt to use your product. The information collected in this template can be used for testing purposes.
Format: MS Word
The template has the following sections:
- Problem record details
- Name of the person recorded by
- Problem description
- Corrective actions
- Lessons learned
The right side of the template contains
- Problem recorded on
- Occurring date
- Duration of the problem
1. Is it safe to provide my credit card/payment information?
YES, our store is powered by Shopify which is one of the most trusted e-commerce platforms. Shopify is certified Level 1 PCI DSS compliant. All Shopify stores include an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
2. Will I get support if I have an issue or a query?
Definitely, yes, we have a dedicated support team who will happily assist. It can be an issue or any help with our templates. Our support policy is to address the customer query ASAP regardless of the product they purchase.
3. Is this a one time payment or monthly membership?
All our products are ONE TIME PAYMENT. We do not offer subscriptions so whatever you pay will be be one time.
4. How do I access my downloads?
After you checkout, you will be taken to a download page. You will also get a download link in your email.
5. What if the download link does not work?
Sometimes links can be blocked by a corporate firewall so please try using the link from a different network or from home. If you still cannot access drop an email to firstname.lastname@example.org and use our Contact Us Page.
6. Do you provide refunds?
We will REFUND the full amount in the following scenarios -
- Templates don't work as described, and we cannot fix your problem in a reasonable time.
- Templates are missing from your download and we cannot provide you the same templates shown on the site.
- You are not able to access the download. We will try to provide different mediums but if none of them work for you then we will refund your amount. Check our Refund Policy.
7. What are the different types of payments accepted?
We accept PayPal, Apple Pay, Google Pay, Master Card , Amex and VISA.
8. Do these templates work with Excel?
Yes, the templates are built using MS Office so will work on Excel.
9. Can the templates be customized or edited?
Yes, our templates can be edited and changed as you need. But reselling of templates is not allowed.
10. Why do you have a logo on the documents?
The ITSM Docs logo is only visible on the template images. We do not use logos on templates so you can customize the template as needed.