ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management (ITSM) that helps organizations align their IT services with their business needs. ITIL defines a comprehensive framework that covers various IT services and processes. Below is a list of ITIL services commonly found in IT organizations:
- Incident Management: Minimising the impact on business operations by promptly returning to normal service operations following an event.
- Problem Management: The process of identifying the root cause of recurring incidents and implementing permanent solutions to prevent their recurrence.
- Change Management: The process of controlling the lifecycle of all changes to IT services to minimize disruptions and improve service quality.
- Service Request Management: The process of handling user requests for various IT services, such as password resets or software installations.
- Service Level Management: The process of defining, negotiating, and managing the agreed-upon service levels between IT and the business.
- Service Catalog Management: The process of maintaining a centralized catalog of all IT services offered to customers.
- Service Desk Management: The primary point of contact between users and IT, responsible for handling incidents, service requests, and communication.
- Release Management: The process of planning, scheduling, and controlling the deployment of software and hardware updates into the production environment.
- Configuration Management: The process of managing information about the configuration items (CIs) that make up the IT infrastructure.
- Capacity Management: The process of ensuring that IT resources are properly utilized and optimized to meet business demands.
It's important to note that different organizations may tailor their ITIL implementation to suit their specific needs, so the exact list of ITIL services may vary from one organization to another. The list provided above represents the core ITIL services commonly implemented.