Known Error Record Template | ITSM Problem Management Known Error Record

by Elina D

Known Error Record

A known error is an error known to the IT infrastructure, and that has occurred before and one that has a discovered solution (which is a workaround but not a permanent fix). All known errors are stored in a database called the Known error database (KEDB).

Download This Template


Known Error Record Template

Any record that encompasses the complete details of a known error is called a known error record.

Known Error Record Template, ITSM Problem Management