ITSM v4 Bundle is a comprehensive and integrated set of best-practice process templates for successfully providing IT services. The ITSM v4 Bundle covers the full-service design, transition, operation, and continual improvement lifecycle.
Total Templates In Bundle -34 Practices
1. General Management Practices-14 Practices
2. Service Management Practices -17 Practices
3. Technical Management Practices-3 Practices
Format: MS Word
General Management Practices
1. Architecture Management
2. Continual Improvement
3. Information Security Management
4. Knowledge Management
5. Measuring and Reporting
6. Organizational Change Management
7. Portfolio Management
8. Project Management
9. Relationship Management
10. Risk Management
11. Service Financial Management
12. Strategy Management
13. Supplier Management
14. Workforce and Talent Management
Service Management Practices
1. Availability Management
2. Business Analysis
3. Capacity and performance management
4. change Enablement
5. Incident Management
6. IT Asset Management
7. Monitoring and Event Management
8. Problem Management
9. Release Management
10. Service Asset and Configuration Management
11. Service Catalogue Management
12. Service Continuity Management
13. Service Design
14. Service Desk
15. Service Level Management
16. Service Request Management
17. Service Validation and Testing
Technical Management Practices
1. Deployment Management
2. Infrastructure and Platform Management
3. Software Development and Management
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